Privacy Policy

Privacy Policy

Counseling Cradle LLC
Website: https://www.counselingcradle.com
Effective Date: October 12, 2026
Last Updated: October 12, 2026

1. Introduction

Counseling Cradle LLC (“Counseling Cradle,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy describes how information may be collected, used, disclosed, and protected when you visit CounselingCradle.com (the “Website”), contact us, or use features available through the Website.

Counseling Cradle provides individual psychotherapy services by telehealth to eligible clients located in Virginia and Florida, subject to applicable licensing requirements and clinical appropriateness.

This Privacy Policy applies to the Website and information collected through website-related communications. It does not replace our separate Notice of Privacy Practices or other privacy disclosures applicable to clinical services.

2. Information We May Collect

The information collected depends on how you interact with the Website.

Information You Provide

You may voluntarily provide information when you:

  • Submit a contact form or consultation request.

  • Send us an email.

  • Request information about our services.

  • Communicate with us regarding scheduling or practice-related questions.

This information may include your name, email address, telephone number, preferred contact method, and the contents of your message.

Please avoid submitting detailed medical, mental health, or other sensitive personal information through a general website contact form or ordinary email.

Information Collected Automatically

When you visit the Website, certain information may be collected automatically by Squarespace or other services enabled on the Website. Depending on the tools and settings in use, this information may include your IP address, browser type, device information, pages visited, referring website, and general usage information.

Cookies and Similar Technologies

The Website may use cookies or similar technologies to support website functionality, understand website traffic, and improve the visitor experience. The types of cookies and technologies used depend on the Website's configuration and any third-party services enabled.

You can manage certain cookies through your browser settings and, where available, through website cookie preferences. Disabling certain cookies may affect website functionality.

3. How We Use Information

We may use information collected through the Website to:

  • Respond to questions and requests.

  • Communicate about consultation availability and practice services.

  • Facilitate access to scheduling or client portal services.

  • Operate, maintain, and improve the Website.

  • Understand website usage and performance, where analytics are enabled.

  • Protect the Website against spam, misuse, fraud, or security threats.

  • Comply with applicable legal and professional obligations.

We do not intend for general website contact forms to serve as a secure channel for clinical information or as a substitute for the practice's established client communication systems.

4. Scheduling and Third-Party Services

The Website may link to or use third-party services, including Squarespace and SimplePractice, to support website hosting, scheduling, consultation requests, or client portal access.

When you interact with a third-party service, that service may collect or process information according to its own privacy practices and the configuration of the service.

Counseling Cradle does not control the privacy practices of independent third-party websites. Please review the applicable privacy information before submitting information through an external service.

Clinical information submitted through an authorized client portal or created in connection with therapy may be subject to separate clinical privacy protections and our Notice of Privacy Practices.

5. Disclosure of Information

We may disclose information collected through the Website:

  • To service providers that help operate or maintain the Website or support communications and scheduling.

  • When required or permitted by applicable law.

  • When reasonably necessary to protect the security, rights, or safety of the practice, visitors, or others.

  • In connection with a lawful business transaction, where applicable law permits.

We do not sell personal information collected through the Website for money. Any use of advertising, analytics, or tracking technologies must be evaluated according to the actual services enabled and applicable law.

6. Clinical Information and Confidentiality

Contacting Counseling Cradle through the Website does not automatically establish a therapist-client relationship.

Information shared through a general contact form or ordinary email should not be assumed to receive the same protections or handling as information submitted through the practice's designated clinical systems.

If you become a client, your clinical information may be subject to federal and state confidentiality laws, professional requirements, and the practice's Notice of Privacy Practices, as applicable. Those rules govern clinical records and protected health information separately from general website activity.

7. Data Security and Retention

We use reasonable administrative and technical measures appropriate to the systems and information involved. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We retain website-related information for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal requirements and legitimate business needs. Clinical records are handled according to applicable clinical recordkeeping requirements and the practice's separate policies.

8. Your Choices and Privacy Requests

Depending on applicable law and the nature of the information, you may contact us to request access to, correction of, or deletion of certain website-related information.

To make a privacy-related request, use the contact information provided below. We may need to verify your identity and may be unable to fulfill a request when an exception or legal retention requirement applies.

Rights concerning clinical records are governed by applicable law and the practice's clinical privacy procedures.

9. Children's Privacy

The Website is intended for adults seeking information about the practice's services. It is not designed to collect personal information directly from children. Please do not submit a child's sensitive personal or clinical information through a general website contact form.

10. External Links

The Website may contain links to third-party websites or resources. We are not responsible for the content, security, or privacy practices of those external sites. Your use of those sites is subject to their own terms and policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations. The revised version will be posted on this page with an updated revision date. Changes will apply as permitted by applicable law.

12. Contact Us

For questions about this Website Privacy Policy, please contact:

Counseling Cradle LLC
Email: heather@counselingcradle.com
Website: https://www.counselingcradle.com

Please do not include sensitive clinical information in general privacy inquiries sent by ordinary email.